Privacy Policy

1. About Auxora Tech

Auxora Tech is a technology company that provides lead management solutions for businesses. We specialize in integrating Facebook Lead Ads with CRM systems and business tools to help companies efficiently manage their lead generation campaigns.

2. Information We Collect

2.1 Lead Data from Facebook

Through our lead management platform, we collect and process lead information from Facebook Lead Ads, including:

• Contact Information: Names, email addresses, phone numbers
• Form Responses: Answers to custom questions in lead forms
• Campaign Data: Ad ID, form ID, submission timestamp
• Source Information: Whether the lead came from Facebook or Instagram
• Attribution Data: Information about which ad campaign generated the lead

2.2 Account Information

When businesses use our platform, we collect:

• Business contact information
• Facebook page and ad account details
• CRM and integration preferences
• Usage and analytics data

3. How We Use Information

3.1 Lead Processing

We use lead data to:

• Retrieve leads from Facebook Lead Ads in real-time
• Process and validate lead information
• Deliver leads to authorized business owners
• Integrate lead data with CRM systems (Google Sheets, Salesforce, HubSpot, etc.)
• Provide lead analytics and reporting
• Detect and prevent duplicate leads

3.2 Service Improvement

We analyze aggregated, non-personally identifiable data to:

• Improve our lead management algorithms
• Enhance integration capabilities
• Develop new features and services
• Monitor system performance and reliability

4. Data Sharing and Disclosure

4.1 Authorized Sharing

We share lead data only with:

• Business Owners: The company or individual who created the lead ad
• Authorized CRM Systems: As configured by the business owner
• Integration Partners: Third-party tools specifically authorized by the business

4.2 Service Providers

We may share data with trusted service providers who:

• Help us operate our platform (hosting, analytics, security)
• Are bound by strict data protection agreements
• Can only use data for specified purposes

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety and security

5. Data Security

We implement enterprise-grade security measures including:

• Encryption: All data encrypted in transit and at rest
• Access Controls: Strict role-based access to lead data
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: Regular security audits and compliance checks
• Infrastructure: Secure cloud hosting with industry-standard protections

6. Data Retention

We retain lead data according to the following schedule:

• Active Leads: As long as the business account remains active
• Processed Leads: Up to 90 days for troubleshooting and analytics
• Account Data: Until account deletion or as required by law
• Anonymized Analytics: May be retained indefinitely for service improvement

7. Your Rights

7.1 For Lead Submitters

If you submitted a lead through a Facebook ad, you have the right to:

• Request access to your lead data
• Request correction of inaccurate information
• Request deletion of your lead data
• Withdraw consent for data processing

7.2 For Business Users

Business users of our platform can:

• Access and download all their lead data
• Delete their account and associated data
• Control integration settings and data sharing
• Request data portability

8. International Data Transfers

We may transfer data internationally to provide our services. When we do:

• We ensure adequate protection through appropriate safeguards
• We comply with applicable data protection laws
• We use standard contractual clauses or other approved mechanisms

9. Third-Party Integrations

Our platform integrates with various third-party services:

• Facebook/Meta: For retrieving lead data from Lead Ads
• Google Workspace: For Google Sheets integration
• CRM Platforms: Salesforce, HubSpot, Pipedrive, etc.
• Email Services: Mailchimp, Constant Contact, etc.

Each integration is subject to the privacy policies of the respective third-party services.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do:

• We will post the updated policy on this page
• We will update the "Last updated" date
• For material changes, we will notify users via email or platform notifications
• Continued use of our services constitutes acceptance of the updated policy

13. Governing Law

This privacy policy is governed by the laws of [Your Jurisdiction] and applicable international data protection regulations including GDPR, CCPA, and other regional privacy laws.