Terms of Service

1. Acceptance of Terms

By accessing or using Auxora Tech's lead management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

2.1 Lead Management Platform

Auxora Tech provides a lead management platform that:

• Integrates with Facebook Lead Ads to retrieve lead data
• Processes and manages lead information
• Syncs leads with CRM systems and business tools
• Provides analytics and reporting on lead performance
• Automates lead distribution and follow-up workflows

2.2 Integration Services

Our platform connects with various third-party services including:

• Facebook Business Manager and Meta advertising platforms
• Google Workspace (Sheets, Drive)
• CRM systems (Salesforce, HubSpot, Pipedrive, etc.)
• Email marketing platforms
• Webhook and API endpoints

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Be responsible for safeguarding your account credentials
• Have authority to bind your organization to these Terms

3.2 Account Security

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your login credentials
• Immediately notifying us of any unauthorized account access
• Using strong passwords and enabling two-factor authentication

4. Acceptable Use

4.1 Permitted Use

You may use our Service to:

• Manage leads from your authorized Facebook advertising campaigns
• Integrate lead data with your business systems
• Analyze and report on lead performance
• Automate legitimate business lead management processes

4.2 Prohibited Use

You may NOT use our Service to:

• Access lead data you are not authorized to view
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code or malware
• Spam or send unsolicited communications
• Attempt to reverse engineer or hack the platform
• Use the service for any unlawful or fraudulent purpose
• Violate Facebook's Terms of Service or Advertising Policies

5. Data and Privacy

5.1 Your Data

You retain ownership of your business data and lead information. By using our Service, you grant us permission to:

• Access and process your lead data as necessary to provide the Service
• Store and backup your data securely
• Share data with authorized third-party integrations
• Use aggregated, anonymized data for service improvement

5.2 Privacy Compliance

You are responsible for:

• Complying with applicable privacy laws (GDPR, CCPA, etc.)
• Obtaining necessary consents for lead data processing
• Providing appropriate privacy notices to your leads
• Handling data subject requests appropriately

5.3 Data Security

We implement reasonable security measures, but you acknowledge that:

• No system is completely secure
• You should implement your own security best practices
• You should regularly backup important data

6. Third-Party Integrations

6.1 Facebook/Meta Integration

Our Facebook integration requires you to:

• Have valid Facebook Business Manager access
• Comply with Facebook's Terms of Service and Advertising Policies
• Maintain appropriate permissions for lead data access
• Be responsible for your Facebook advertising campaigns and compliance

6.2 Other Third-Party Services

When you connect third-party services:

• You must comply with their respective terms of service
• We are not responsible for third-party service failures or changes
• You grant necessary permissions for data integration
• You are responsible for managing third-party access and permissions

7. Service Availability and Modifications

7.1 Service Availability

We strive to maintain high service availability, but:

• We do not guarantee 100% uptime
• Scheduled maintenance may cause temporary interruptions
• Third-party service outages may affect our platform
• We will provide reasonable notice of planned maintenance

7.2 Service Modifications

We may modify or discontinue features:

• With reasonable notice to users
• To comply with legal requirements
• To improve security or performance
• Due to third-party service changes

8. Fees and Payment

8.1 Subscription Fees

Service fees are:

• Based on your selected subscription plan
• Billed in advance on a recurring basis
• Subject to change with 30 days notice
• Non-refundable except as required by law

8.2 Payment Terms

You agree to:

• Pay all fees when due
• Provide valid payment information
• Update payment details as needed
• Pay applicable taxes and fees

8.3 Account Suspension

We may suspend service for:

• Non-payment of fees
• Violation of these Terms
• Suspected fraudulent activity
• Legal or regulatory requirements

9. Intellectual Property

9.1 Our Rights

Auxora Tech retains all rights to:

• The Service platform and software
• Our trademarks, logos, and branding
• Documentation and training materials
• Proprietary algorithms and processes

9.2 Your Rights

You retain rights to:

• Your business data and lead information
• Your company trademarks and branding
• Content you create using the Service

11. Indemnification

You agree to indemnify and hold harmless Auxora Tech from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of applicable laws
• Your advertising campaigns or lead generation activities
• Infringement of third-party rights

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription through the platform
• Contacting our support team
• Following the cancellation process in your account settings

12.2 Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms
• Non-payment of fees
• Illegal or fraudulent activity
• Extended inactivity

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• You may download your data for a limited time
• We may delete your data after a reasonable retention period
• Outstanding fees remain due and payable

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal legal action, you agree to:

• Contact us directly to resolve the dispute
• Provide detailed information about the issue
• Allow 30 days for resolution attempts

13.2 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.

13.3 Jurisdiction

Any legal proceedings shall be conducted in the courts of [Your Jurisdiction].

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Auxora Tech regarding the Service.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

14.3 Modifications

We may modify these Terms at any time. Material changes will be communicated with reasonable notice.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations freely.